IT technology is getting complex and unpredictable, but simultaneously it’s becoming more relevant by the day. Now, locating affordable and superior quality IT solutions is also getting tougher. We may have outsourcing as the best option available despite this there are drawbacks to this concept if ignored, it could lead a customer to jeopardy, and nevertheless, they can be avoided however.
Generally, customers or buyers outsource software development and other IT-related services to other developing nations especially India. Here, customers are able to find cost-effectiveness, interactive customer relations, value for money and quality software development services. But often contract deals lead both vendors and customers to conflict of interests and uncertainty of project. Hence, it has become really important to discuss about contract details before proposing contract for agreement, to avoid any litigation in near future.
Problem starts right from the selection of a software development company, because if it hasn’t dealt with outsourcing before then it will be really difficult to land a neutral deal with it. So, it is recommended, unless you’re sure that you have chosen professionals who know contract cannot be breached or illegal and biased terms and conditions shouldn’t be included in a contract, you should try to avoid newcomers in outsourcing. Because there is no lack of software development companies around the globe who’re only interested to make money instead of nurturing long-term relationships and larger business base.
So, before you decide and sign contract, three things related to contract and other relevant things you should consider:
1. Communication – Clear, Proactive and Interactive
Communication gap between the customer and vendor usually occurs due to different geographical background, cultural differences, language barriers and attitude. For customers it should be important to look into communication skills and attitude of the software development company and their communication technology setup to deal with instant and immediate message and response. Because if communication isn’t robust at vendors end then most probably customer won’t be able to convey immediate changes to contract or project thus giving open chance to litigation.
2. Before Inception of Contact – Review Your Decision In-depth
Usually, vendors are in hurry to sign contracts and often assert to customers to sign contracts without a review of decision. It is most likely that after assessing vendor’s capabilities and contract first hand if you’re 100 percent satisfied, you wouldn’t even take pain to review everything. Try not to do this because asking for time, and doing thorough check not just consolidate your decision’s relevance and righteousness but also make you 100 percent stress free.
3. Contract – Clean, Outright, and Completely Agreed
Now at the point of making contract, make sure you agree on all terms and conditions don’t leave anything unresolved or undecided because this could be a loophole that may lead to litigation. Ask your lawyer and vendor to keep contract clean, outright and resolved on all agreements. If vendor insists to offer you some extra services or something else, do include such agreements on contract don’t keep any formal or informal or implied agreements verbal.
By taking some precautionary measures and keeping your presence of mind active, you can always keep recurring contractual conflicts while outsourcing at bay.