The motto of modern business is perfection. Businesses have gone far beyond simply delivering a product or service, now providing a package designed to satisfy customers more. Companies these days strive to succeed and speak openly about interacting with their Read more
I’ve been speaking and writing about how important creating relationship is with your customers–current, potential, or future. The 2008 CSO Insight’s Sales Performance Optimization Survey (14th edition) found the #1 reason companies win deals is because of their relationships with Read more
PEO (professional employer organization) is much more than a staffing or placement agency. As a matter of fact, PEO serves as a full-fledged HR department, relieving its client of all employment administration work. PEO shares human resources management responsibilities with Read more
Great customer service is not an accident. Beyond the immediate experience, the primary concern of your customers is that they will continue to receive great service every time they encounter your business. Service that is great one time, terrible next Read more
During their rise to fame, e-commerce stores worked hard to recreate the brick-and-mortar shopping experience on the web. In an effort to stay relevant in an increasingly-digital world, retail giants have recently been taking cues from the online shopping experience. Read more
Most people when they are looking for a web host tend to focus on one of two things, cost or reliability, the difference usually depends on their reason for building their website. While both are important considerations there is something Read more
If you are in business, you’ve probably heard people throwing out the term BPO. Ever wonder what BPO means? It does not stand for “Billy’s Poor Ostrich” or “Buy Pork Only”; it is an acronym for Business Process Outsourcing. In Read more
Mrs. Jones was not a friendly person, nor a happy person. In fact, she was downright hostile. But she was a regular customer in our small grocery store. She was the cook at a local non-profit establishment, and she expected Read more
Perhaps you have noticed recently that many companies want to hear what you have to say. Nearly all store and restaurant receipts list a survey in an attempt to receive customer feedback. Do you wonder why? Have you given feedback Read more
Let’s face it, more and more people are worried about the current economic conditions and how they will be impacted. Comments such as, “Our inquiries have really dropped off,” “People are sure taking a long time to make buying decisions,” Read more